Privacy Policy

Privacy Policy

Kaotic Thoughts is a music artist and creative experience brand operated by Solo Synergy Solutions, LLC. This Privacy Policy explains how we collect, use, protect, and retain information when you visit our websites, purchase a product, submit a form, or communicate with us.

Information We Collect

We may collect information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Billing or mailing information

• Order number and purchase history

• Customer-support requests

• Communication preferences

• Information submitted through forms, checkout pages, or messages

We may also collect technical and usage information automatically, including:

• IP address

• Browser and device type

• Pages viewed

• Referral source

• Cookies and similar technologies

• Website activity and interaction data

How We Use Information

We may use personal information to:

• Process purchases and payments

• Deliver digital products

• Send order confirmations and receipts

• Provide customer support

• Respond to questions or disputes

• Maintain accounting and transaction records

• Prevent fraud and protect our systems

• Improve our website, products, and customer experience

• Send marketing communications when permission has been provided

• Meet legal, regulatory, and contractual obligations

Payments

Payments may be processed through PayPal or another connected payment provider. Kaotic Thoughts and Solo Synergy Solutions, LLC do not directly store complete payment-card information. Payment providers process information according to their own privacy policies and security practices. PayPal

Service Providers

We may use service providers to operate our store and business, including platforms that provide:

• Website and store hosting

• Customer relationship management

• Payment processing

• Digital-product delivery

• Email and text communications

• File storage

• Website analytics

• Fraud prevention

• Customer support

These providers may process information as needed to perform services on our behalf.

Cookies and Similar Technologies

Our websites may use cookies and similar technologies to:

• Support website functions

• Remember preferences

• Understand website traffic

• Improve performance

• Measure marketing activity

• You may manage cookies through your browser settings. Disabling cookies may affect some website features.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

Transactional emails related to purchases, receipts, download access, account verification, customer support, or other requested services may still be sent when necessary.

Text Messages

If text messaging is offered in the future, consent to receive marketing text messages will not be required as a condition of purchase.

Message frequency may vary, and standard message and data rates may apply. Customers may reply STOP to opt out or HELP for assistance where supported.

We do not currently need to place text-message consent on the customer-support form unless you activate an SMS support or marketing process.

Information Sharing

We do not sell personal information.

We may provide information to service providers that help us operate the Boutique, process payments, deliver products, communicate with customers, prevent fraud, or meet legal obligations.

Mobile information, including text-message opt-in data and consent, will not be shared with third parties or affiliates for their marketing or promotional purposes.

Data Retention

We retain information for as long as reasonably necessary to:

• Complete and document purchases

• Deliver products

• Provide customer support

• Maintain accounting and business records

• Resolve disputes

• Enforce agreements

• Meet legal and regulatory obligations

We aim to collect and retain only information that is reasonably necessary for our business and customer-service purposes.

The FTC encourages businesses to limit collection and retention to information that is genuinely needed and to protect information they retain.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

No website, storage system, or method of online transmission can be guaranteed completely secure.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of certain personal information, subject to legal, accounting, fraud-prevention, and operational recordkeeping requirements.

You may also request to stop receiving promotional communications.

Children’s Privacy

The Kaotic Thoughts Boutique is intended for adults.

We do not knowingly collect personal information from children under 13. If we learn that information from a child under 13 was collected, we will take reasonable steps to delete it. COPPA applies to websites and online services that collect personal information from children, so this statement helps clarify that your Boutique is adult-focused.

Changes to This Policy

We may update this Privacy Policy as our technology, products, service providers, or business practices change.

The current version will be posted on this page with an updated effective date.

Contact Us

Solo Synergy Solutions, LLC, operating the Kaotic Thoughts brand

Email: [email protected]
Phone: 803-715-3507
Website: www.kaoticthoughts.com

Support messages are generally answered within 3–5 business days.