Digital Product Policy

Digital Product Policy

Kaotic Thoughts offers downloadable music and creative experiences, including Mood Room Experiences that may contain audio files, artwork, reflection materials, and other digital content.

Digital Delivery

Digital products are delivered electronically after a successful purchase. Customers receive an order-confirmation email with access to the purchased files.

Please ensure the email address entered during checkout is accurate and accessible. Check your spam or promotions folder if the delivery email does not appear shortly after purchase.

Download Access

Customers are responsible for downloading and securely storing their purchased files. We recommend downloading the files promptly and keeping a backup on a personal device or secure cloud-storage service.

Download access may be limited to the number of downloads stated at the time of purchase.

For help accessing your files, contact:

Email: [email protected]
Phone: 803-715-3507

Support messages are generally answered within 3–5 business days.

Personal-Use License

Purchasing a digital product grants you a limited, nonexclusive, nontransferable license for personal use only.

You may not:

• Resell, redistribute, share, or publicly upload the files

• Claim the music, artwork, or written materials as your own

• Provide the files or download access to another person

• Use the content for advertising, resale, synchronization, commercial projects, artificial-intelligence training, data scraping, or derivative commercial products without written permission

• Remove copyright, branding, ownership, or attribution information

Purchasing a product does not transfer copyright, publishing rights, trademark rights, ownership, or commercial-use rights.

Refunds and Technical Issues

Because digital products are delivered electronically and cannot be physically returned, purchases are generally final once download access has been provided.

We will review requests involving:

• Duplicate charges

• An incorrect or missing file

• A damaged or inaccessible file

• A technical delivery issue we are unable to resolve

Submitting a request does not guarantee a refund. Approved refunds will be returned through the original payment method when possible.

Before filing a payment dispute or chargeback, please contact us so we have an opportunity to investigate and help resolve the issue.

Technical Requirements

Customers are responsible for having:

• A compatible device

• Sufficient storage space

• Reliable internet access

• Software capable of opening the file formats included with the purchase, which may include ZIP, MP3, PDF, JPG, or PNG files

Kaotic Thoughts is not responsible for limitations caused by an unsupported device, unavailable storage, internet-service problems, or third-party software.

Product Information

Product descriptions, prices, artwork, track listings, included files, and availability may change before purchase. We make reasonable efforts to provide accurate information.

Changes to This Policy

We may update this Digital Product Policy as our products, technology, delivery methods, or business practices change. The current version will appear on this page.

Contact

Kaotic Thoughts
Music and creative experiences operated by Solo Synergy Solutions, LLC

Email: [email protected]
Phone: 803-715-3507
Website: www.kaoticthoughts.com